Get the Original files sent from Mimecast on Outlook

Retrieving Original Files from Mimecast in Outlook

If you need to access original files sent through Mimecast in your Outlook, follow these steps for an efficient retrieval process

Have you ever wondered how to get an original file/attachment in its original format (Word, PowerPoint etc.) from an email, if it blocked by Mimecast?

Then here is how you can do so with just a few clicks.

If you are sent an e-mail that Mimecast deems vulnerable, then it creates and sends you a secure version of that e-mail as shown below.

Click on the arrow down and click on “Open”

Once the e-mail is loaded click on “Request Files” .

This will send a request to Mimecast to release the attachment in its original format and send to you.

If Mimecast deems that attachment requested is safe to send, then you will receive an e-mail with attachment as requested, otherwise it will be ignored and blocked.

Following these steps will help you successfully retrieve the original files sent from Mimecast in your Outlook.

Consult IT Support: If you encounter issues, do not hesitate to reach out to your IT support for assistance.