How to reset your password or unlock your account
Self service password reset and account unlock
To reset your Citrix or Office365 password, please visit https://passwordreset.microsoftonline.com/
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Enter your email address and characters in picture then click Next
Enter your mobile number and click Text
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Enter verification code sent to your mobile and click Next
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Enter security questions and click Next
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Enter new password and confirm new password, click Finish