IT Self Service Portal

03330152415
Login

How to unlink and re-link OneDrive to solve sync problems

Modified on: Mon, 21 Oct 2024 10:25 AM

How to unlink and re-link OneDrive to solve sync problems


Unlinking OneDrive


To unlink OneDrive from your computer, follow these steps:


1. Open OneDrive Settings


- Right-click the OneDrive cloud icon in the system tray (bottom-right of your screen).

- Select "Settings" from the context menu.


2. Unlink this PC


- In the OneDrive settings window, navigate to the "Account" tab.

- Click on "Unlink this PC."

3. Confirm Unlinking


- A prompt will appear asking you to confirm the unlinking. Click "Unlink account" to proceed.


Re-linking OneDrive


After unlinking, you can re-link OneDrive by following these steps:


1. Open OneDrive


- Launch OneDrive from the Start menu or by searching for it in the search bar.


2. Sign in to Your Account


- Click "Sign in."


3. Choose Folder Location


- You will be prompted to choose the folder location for your OneDrive files. You can use the default location or select a different folder.

- Select use this folder


4. Complete Setup


- Follow the prompts to complete the setup process. You can choose which folders to sync during this step.


5. Check Sync Status


- Once re-linked, monitor the OneDrive cloud icon for the sync status. It should show a green checkmark when everything is synced properly.


Troubleshooting Tips

If you continue to experience sync problems after re-linking, consider these additional steps:

- Check Internet Connection

- Ensure you have a stable internet connection.

- Update OneDrive

- Make sure you are using the latest version of OneDrive.

- Restart Your Computer

- Sometimes, a simple restart can resolve sync issues.

- Check File Names and Sizes

- Ensure that file names do not have special characters and that they are within size limits.


By following these steps, you can effectively unlink and re-link OneDrive to address sync issues.



Was this answer helpful?