Launching Open Housing Correctly

Launching Open Housing Correctly

One of the cause of OH running out of resources is due to staffs being 'click happy' which creates multiple sessions for 1 person and therefore utilizing the resources causing others not to be able to get a session.

Just one double click is all you need. It should take 1 - 2mins for OH to load up, if it doesn't, a 2nd double click can be made but not a 3rd. At this point it will be advisable to contact IT support.

There are few reasons why it could take longer than usual for OH to open;

- Network is running very slow
- Laptop needs updating
- Laptop utilizing high memory
- Citrix workspace need updating

Also, if your session drops due to a network drop or for any other reason, wait about 5 mins before attempting to log back in as the server will still have your dropped out session running

Please follow the below process when opening OH Live:

Step 1:

- Start by launch the "Spools Folder" and wait for this to open.

Step 2:

- Once you have launch the Spools folder and it has opened you can now launch the Open Housing Live app:

- Please allow a couple of minutes for this to open, do not click onto this again as this will open multiple resources.

If you find this does not load, please try to refresh you Citrix workspace apps. Please follow the below guide on how to refresh your Citrix workspace apps:

https://guhg.freshservice.com/support/solutions/articles/7000076620

Please contact IT Support if you have followed all the above steps without success.