Handling payments via Pay360 during a TouchPoint call.  

When you are on a TouchPoint call with a customer and ready to take a payment, follow these steps:  

Step 1: Initiate Payment  

From the OH "View Tenancy" screen, click the Pay360 icon.  

Step 2: Enter Tendered Amount  

In the pop-up window, enter the tendered amount and click Pay.  

Step 4: Consult Pay360  

In the TouchPoint call with customer, click Transfer  

On the pop-up window, type Pay360 in the search box

Select Pay 360 and then Transfer 

Step 5: Autorise Payment and Generate Unique Token  

While the call connects, go to the payment authorisation page and click Authorise to generate the unique token.  

Step 6: Enter the Unique Token  

Return to the TouchPoint consult call and follow the prompts. Use the Dialpad to enter the unique token.  

Step 7: Complete the call  

Once the token is successfully entered follow the prompt to transfer the call to the customer.  

Step 8: Monitor Customer Progress  

Observe the customer's progress through the payment process.  

Step 9: Successful payment  

You can view the receipt that has been sent to the customer   

Close the payments tab  

Failed payment  

Click OK to go back to the payment page  

Close the payment page and click YES on the exit prompt to abort the payment  

Click OK on the Payment attempt unsuccessful prompt  

Check Diary notes   

You can check the Diary notes to see the payment history. Click on the Diary+  
  
  

This will now show you a list of the payment history (if payment was successful or failed)  

Refresh Tenancy View  

 To refresh the Tenancy View screen, exit the window  

Now reopen the Tenancy view: Right click the tenancy and select View  

  Pay360 step by step video: