Sending a Secure Message with Mimecast on Outlook To send a secure message using Mimecast in Outlook, follow these steps: Step 1: Compose a New Email - Open Outlook and click on “New Email” to start a new message. Step 2: Enable Mimecast Security - Look for the Mimecast options in the ribbon. - Select the option for sending a secure message. This is be labeled as "Send Securely". Step 3: Add Recipients - Enter the email address of the recipient(s) in the "To" field. Step 4: Write Your Message - Type your message in the body of the email. - You can also attach files if needed. Step 5: Send the Email - Review your email for accuracy. - Click “Send” to dispatch your secure message. Step 6: Recipient Receives Secure Email - The recipient will receive a notification about the secure email. - They may be prompted to log in or verify their identity to access the message. Additional Tips - Make sure you have the Mimecast plugin installed and configured in Outlook - Always check your organisation's policy regarding secure messages to ensure compliance. - If you encounter any issues, please contact IT Support for assistance.

Retrieving Original Files from Mimecast in Outlook If you need to access original files sent through Mimecast in your Outlook, follow these steps for an efficient retrieval process Have you ever wondered how to get an original file/attachment in its original format (Word, PowerPoint etc.) from an email, if it blocked by Mimecast? Then here is how you can do so with just a few clicks. If you are sent an e-mail that Mimecast deems vulnerable, then it creates and sends you a secure version of that e-mail as shown below. Click on the arrow down and click on “Open” Once the e-mail is loaded click on “Request Files” . This will send a request to Mimecast to release the attachment in its original format and send to you. If Mimecast deems that attachment requested is safe to send, then you will receive an e-mail with attachment as requested, otherwise it will be ignored and blocked. Following these steps will help you successfully retrieve the original files sent from Mimecast in your Outlook. Consult IT Support: If you encounter issues, do not hesitate to reach out to your IT support for assistance.

To update Mimecast password in Outlook   Click on Mimecast > Account Settings (or the pop up banner at the bottom right of outlook) Click on Domain Authentication   Enter your own Citrix password and click Submit Password  You will then be required to put in a verification code to authenticate your access which will automatically be sent to you from postmaster@guhg.co.uk click Verify once you've entered your verification code Mimecast setting should appear back now